Privacy Policy

Website: https://storrfront.in

1. Introduction

Welcome to Storrfront. Storrfront (“Storrfront,” “we,” “us,” or “our”) provides software and technology services that help businesses and sellers create, manage, customize, and operate online storefronts.

This Privacy Policy explains how we collect, use, store, share, and otherwise process personal information when you:

• Visit our website
• Create or use a Storrfront account
• Use the seller dashboard or platform features
• Create or manage an online store
• Subscribe to a Storrfront plan
• Contact our support team
• Otherwise interact with our services

Please read this Privacy Policy carefully.

2. Who We Are

Storrfront is operated by:

• Business Name: Storrfront
• Website: https://storrfront.in
• Business Address: Jasola Vihar, South East Delhi - 110025, New Delhi, Delhi
• Support Email: support@storrfront.in

For the purposes of this Privacy Policy, Storrfront may process personal information in different roles depending on the service and circumstances.

For example: When you create a Storrfront seller account, we may process information relating to your use of our SaaS platform. When a customer interacts with an individual seller's store, the seller may be responsible for certain information collected for that customer's transaction.

Our Privacy Policy applies to Storrfront's own platform and services. Individual seller stores may have their own separate privacy policies.

3. Information We May Collect

A. Account Information

When you create or use a Storrfront account, we may collect:

• Name
• Email address
• Phone number
• Account username
• Login and authentication information
• Profile information
• Account settings

Note: We do not ask you to provide your password through ordinary customer support communications.

B. Seller and Store Information

If you use Storrfront as a seller, we may process information such as:

• Store name
• Store URL or slug
• Business name
• Business address
• Customer-support contact details
• Store logo and branding
• Product information
• Product images
• Shipping information configured by the seller
• Return and refund policy information
• Other information submitted to create and manage a store

C. Subscription and Billing Information

If you purchase a Storrfront subscription, we may process information relating to:

• Selected subscription plan
• Subscription status
• Billing status
• Payment status
• Payment reference or transaction ID
• Invoice or payment records, where applicable

Subscription payments may be processed through third-party payment providers. Storrfront does not intentionally collect or store complete payment credentials such as:

• Full card numbers
• CVV
• UPI PIN
• Banking passwords

The applicable payment provider processes payment information according to its own terms and privacy practices.

D. Platform and Usage Information

When you use Storrfront, we may collect information relating to:

• Features used
• Pages accessed
• Actions performed within the dashboard
• Device and browser type
• Operating system
• IP address
• Log information
• Error reports
• Security-related information
• Date and time of access

We may use this information to operate, secure, maintain, and improve the platform.

E. Information You Provide to Support

When you contact us, we may collect:

• Your name
• Contact information
• Messages and support requests
• Screenshots or files you voluntarily provide
• Information necessary to investigate and resolve your request

F. Information About Seller-Store Customers

Storrfront's technology may process certain information submitted by customers when they use a seller's Storrfront-powered store. Depending on the platform configuration, this may include information such as:

• Customer name
• Contact details
• Delivery address
• Order details
• Product selections
• Order status
• Payment status or transaction references

The seller is the data controller or responsible party for customer information collected through their store. Storrfront processes this information only as a technology provider to facilitate store operations and does not use this information for its own independent purposes.

4. How We Use Information

We may use information to:

• Create and manage accounts
• Provide Storrfront services
• Operate seller dashboards and storefront features
• Process subscriptions and billing
• Provide customer and technical support
• Maintain security and prevent fraud or misuse
• Detect, investigate, and resolve technical issues
• Improve our platform and services
• Communicate important account or service information
• Send marketing communications where permitted
• Comply with applicable legal obligations
• Enforce our Terms of Service and Seller Terms

5. Marketing Communications

Where permitted by applicable law, we may send:

• Product updates
• New feature announcements
• Service information
• Promotional offers
• Educational content

Where consent is required, we will obtain the appropriate consent. You may opt out of promotional communications by using the unsubscribe option provided or by contacting us.

Note: Important service-related messages, such as security notices or billing notifications, may still be sent when necessary.

6. How We Share Information

We do not sell personal information as a business practice. We may share information with trusted service providers where reasonably necessary to operate Storrfront, such as:

• Cloud hosting and infrastructure providers
• Authentication providers
• Database and storage providers
• Payment service providers
• Email or communication providers
• Analytics providers
• Security and fraud-prevention providers
• Professional advisers

For example, Storrfront may use Supabase for services such as authentication, database, or storage, Vercel or other infrastructure providers for hosting, and Razorpay or another provider for processing Storrfront platform subscription payments.

Individual sellers may choose to use Razorpay or another payment provider for their store's customer payments. In such cases, the seller's chosen provider will process those payments according to its own terms and privacy practices.

We may also disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful government or regulatory requests
• Protect the rights, security, and property of Storrfront, users, sellers, customers, or others
• Investigate fraud, abuse, or security incidents
• Enforce our agreements

7. Seller Stores and Third Parties

Storrfront allows independent sellers to operate online stores. Storrfront is not automatically responsible for the independent privacy practices of each seller.

Each seller is required to provide and maintain their own:

• Privacy Policy
• Terms and Conditions
• Shipping Policy
• Return / Refund / Cancellation Policy
• Contact and grievance information

Customers should review the relevant seller-store policies when purchasing from an individual seller.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Provide our services
• Maintain your account
• Resolve disputes
• Meet legal or regulatory obligations
• Maintain security
• Prevent fraud
• Enforce our agreements

Retention periods may vary depending on the type of information and the reason it is processed.

9. Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system can guarantee absolute security.

You are responsible for keeping your account credentials confidential and should notify us promptly if you believe your account has been accessed without authorization.

10. Your Privacy Rights and Choices

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to relevant personal information
• Request correction of inaccurate information
• Request deletion where applicable
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Raise a privacy-related grievance
• Exercise other rights available under applicable law

To submit a request, contact:

Email: privacy@storrfront.in

We may need to verify your identity before processing certain requests.

11. Cookies and Similar Technologies

Storrfront and services operating through the platform may use cookies or similar technologies for purposes such as:

• Authentication
• Session management
• Security
• Platform functionality
• Remembering preferences
• Analytics

You may be able to manage certain cookies through your browser settings.

12. International Service Providers

Some service providers used by Storrfront may process information using infrastructure located in different jurisdictions. Where applicable, we take reasonable steps consistent with applicable law when engaging service providers to process information.

13. Children's Privacy

Storrfront is not intended to knowingly collect personal information from children in circumstances where parental consent or other protections are required by applicable law.

If you believe such information has been provided improperly, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we may provide notice where required or appropriate.

The latest version will always show the updated "Last Updated" date.

15. Contact Us

For privacy questions, requests, or grievances:

Storrfront
Business Address: Jasola Vihar, South East Delhi - 110025, New Delhi, Delhi
Email: support@storrfront.in
Privacy / Grievance Email: privacy@storrfront.in