Seller Terms & Agreement

These Seller Terms & Agreement (“Seller Terms”) apply when you use Storrfront to create, operate, or manage an online store.

These Seller Terms are in addition to the Storrfront Terms of Service.

If there is a conflict between these Seller Terms and the general Terms of Service regarding seller-specific obligations, these Seller Terms apply to that seller-specific matter.

1. Relationship Between Storrfront and the Seller

Storrfront provides technology and software tools that enable independent sellers to operate online storefronts.

Unless expressly agreed otherwise in writing:

• Storrfront is the technology/SaaS provider.
• You, the seller, are the independent merchant operating your store.
• You are responsible for your business and the products or services you offer.
• Your use of Storrfront does not create an employment relationship, partnership, agency, franchise, or joint venture between you and Storrfront.

2. Seller Eligibility and Information

You must provide accurate and complete information relating to:

• Your identity or business
• Store name
• Contact details
• Business address where required
• Products or services
• Other information requested for platform operation, verification, compliance, or security

You agree to keep this information reasonably current.

Storrfront may request additional information or verification where reasonably necessary for security, compliance, fraud prevention, or applicable legal obligations.

3. Your Store

You are responsible for the information and content displayed in your store, including:

• Store name
• Branding
• Product listings
• Product descriptions
• Prices
• Images
• Inventory information
• Shipping information
• Store policies
• Customer-support information

You must not make misleading, deceptive, fraudulent, or unlawful representations.

4. Products and Services

You are solely responsible for ensuring that products and services offered through your store are lawful and appropriate for sale.

You must not use Storrfront to offer:

• Illegal products or services
• Fraudulent or deceptive products
• Stolen or counterfeit goods
• Products infringing intellectual-property rights
• Products prohibited by applicable law
• Products that create unlawful or unreasonable risks to customers

Storrfront may maintain or update a separate list of restricted or prohibited categories.

5. Product Information and Pricing

You are responsible for ensuring that your store provides accurate information regarding:

• Product characteristics
• Price
• Availability
• Taxes, where applicable
• Shipping charges
• Delivery information
• Return/refund conditions
• Material restrictions or limitations

You are responsible for correcting inaccurate information relating to your products or offers.

6. Order Fulfilment

You are responsible for fulfilling customer orders placed through your store.

This includes, as applicable:

• Maintaining inventory
• Processing orders
• Packaging
• Shipping
• Delivery coordination (Storrfront does not arrange or manage delivery on your behalf)
• Handling delays
• Replacements
• Returns
• Refunds
• Customer communications

Storrfront does not become responsible for fulfilment merely because the order was placed through a Storrfront-powered store.

7. Customer Support and Grievances

You are responsible for providing reasonable customer-support channels for your store.

You must provide accurate and accessible contact information where required.

You are responsible for addressing customer questions and complaints relating to:

• Products
• Orders
• Delivery
• Returns
• Refunds
• Other seller-related matters

You must cooperate with Storrfront where we reasonably request information concerning a complaint, fraud investigation, legal request, or security matter.

8. Seller Store Policies

You are responsible for creating, maintaining, and publishing appropriate store policies.

Depending on your business and applicable requirements, these may include:

• Privacy Policy
• Terms and Conditions
• Shipping & Delivery Policy
• Return / Refund / Cancellation Policy
• Contact information
• Grievance information

Storrfront may provide policy templates or technical tools. However, unless expressly agreed in writing, Storrfront does not provide legal advice and does not guarantee that a template is suitable for every seller or business.

You remain responsible for ensuring that your policies accurately reflect your actual business practices and comply with applicable law.

9. Payment Setup

Where Storrfront allows a seller to connect their own payment provider:

• You are responsible for maintaining your own payment-provider account.
• You are responsible for providing accurate payment integration information.
• You must keep required credentials secure.
• You are responsible for complying with the payment provider's terms.
• Customer payments processed through your seller payment account are your responsibility, subject to the applicable payment-provider terms and applicable law.

You must not use another person's payment account without authorization.

Storrfront does not guarantee payment approval or the availability of any third-party payment service.

10. Payment Credentials and Security

If the platform requires credentials or configuration information to connect a payment provider, you must provide them only through authorized Storrfront processes.

You must not send secret credentials through:

• Public messages
• Social-media comments
• Insecure communications
• Unauthorized persons

Storrfront should never request your passwords or other credentials through unofficial channels.

You remain responsible for maintaining the security of your accounts with third-party providers.

11. Customer Payments

Unless Storrfront expressly states otherwise:

• Customer payments are processed according to the seller's configured payment arrangement.
• Storrfront does not automatically hold or control customer funds.
• Storrfront is not responsible for a seller's settlement, payout, refund, or payment-provider relationship except where Storrfront has expressly agreed to provide such a service.

The exact payment flow depends on the payment method and integration used.

12. Refunds and Chargebacks

You are responsible for handling refunds relating to your products and orders in accordance with:

• Your published policies
• Applicable law
• Payment-provider requirements

Where a payment provider initiates a chargeback, dispute, reversal, or investigation relating to your customer transaction, you are responsible for cooperating with the applicable payment provider and managing the matter.

You must provide reasonable information to Storrfront if technical investigation is required.

13. Taxes and Business Compliance

You are responsible for determining and complying with applicable:

• Tax obligations
• Registration requirements
• Licences
• Product regulations
• Consumer-protection obligations
• Data-protection obligations
• Advertising rules
• Other business or regulatory requirements

Storrfront does not provide tax, accounting, or legal advice.

14. Privacy and Customer Data

You are responsible for handling customer information associated with your store in accordance with applicable law.

You must:

• Provide appropriate notices and policies where required
• Use customer information only for legitimate and authorized purposes
• Protect customer information using reasonable safeguards
• Not sell or misuse personal information in violation of applicable law
• Respond appropriately to privacy or consumer requests where required

You must not use customer information obtained through your Storrfront store for unlawful spam, fraud, harassment, or other unauthorized purposes.

15. Intellectual Property

You represent that you have the necessary rights to all content you upload or publish, including:

• Product images
• Logos
• Text
• Brand names
• Videos
• Marketing materials

You are responsible for obtaining permissions or licences where necessary.

Storrfront may remove or restrict content where there is a credible claim of infringement, legal risk, or violation of these Seller Terms.

16. Prohibited Conduct

You must not use Storrfront to:

• Commit fraud
• Deceive customers
• Impersonate another person or business
• Sell illegal or prohibited products
• Circumvent payment-provider rules
• Send unlawful spam
• Upload malware
• Attempt unauthorized access
• Manipulate orders or transactions
• Abuse platform systems
• Violate another person's rights

17. Seller Representations

You represent that:

• Your business information is accurate
• You have the right to sell your listed products or services
• Your product information is not materially misleading
• Your store policies reasonably reflect your actual practices
• You will comply with applicable laws
• Your use of Storrfront will not knowingly violate third-party rights

18. Storrfront's Right to Review or Restrict

Storrfront may review, investigate, restrict, suspend, or remove seller content or access where reasonably necessary to:

• Protect users or customers
• Address fraud
• Investigate abuse
• Respond to legal or regulatory requests
• Address intellectual-property complaints
• Protect platform security
• Enforce these Seller Terms

Storrfront is not obligated to monitor every seller, product, transaction, or piece of content.

19. Suspension or Termination

We may suspend or terminate a seller account or store for reasons including:

• Violation of these Seller Terms
• Fraud or suspected fraud
• Illegal activity
• Serious customer harm
• Repeated policy violations
• Security risks
• Non-payment of applicable subscription fees
• Intellectual-property infringement concerns
• Legal or regulatory requirements

Where appropriate, we may give notice or an opportunity to resolve the issue.

Some obligations may continue after account termination where necessary, including obligations relating to outstanding disputes, payments, legal compliance, and prior use of the platform.

20. Seller Indemnity

To the extent permitted by applicable law, you agree to be responsible for claims, losses, damages, or liabilities arising from:

• Your products or services
• Your product information
• Your breach of these Seller Terms
• Your unlawful conduct
• Your infringement of third-party rights
• Your failure to fulfil seller-related obligations

This does not remove any responsibility that Storrfront may have where applicable law independently imposes such responsibility.

21. No Guarantee of Sales or Business Results

Storrfront provides technology tools.

We do not guarantee:

• Sales
• Revenue
• Customer traffic
• Business success
• Conversion rates
• Product demand
• Payment approval

Your business performance depends on many factors outside our control.

22. Changes to Seller Terms

We may update these Seller Terms as our platform, services, or legal requirements evolve.

The updated version will be published with a revised “Last Updated” date.

Where required or appropriate, we may provide additional notice.

23. Governing Law

These Seller Terms are governed by the laws applicable in India. Nothing in these Seller Terms removes rights or obligations that cannot legally be excluded.

24. Contact Us

For questions regarding these Seller Terms:

Storrfront
Business Address: Jasola Vihar, South East Delhi - 110025, New Delhi, Delhi
Support Email: support@storrfront.in